Can I Return a Repackz™ or Get a Refund?
Once a Repackz™ pack is opened, it cannot be returned or refunded. Because the card is revealed at the moment of opening, the purchase becomes final. However, you can still use the 90% buyback option for any unwanted card during the buyback window.
For redeemed cards (cards you request to be shipped to your address):
Returns and refunds follow our standard Returns and Refunds policy. We accept returns only for defective products made within 30 days of the purchase date. If the item is defective, we’ll issue a full refund and cover any required return shipping.
We do not accept returns or issue refunds for products that are not defective. You can review our terms of service here.
Repackz™ by Collectibles.com is an odds-based game of chance utilizing algorithms to ensure true randomization and fairness. Any item sold back to the platform via the Buyback option is immediately returned to the active item pool and eligible for continued draws by all Repackz players. As a result of the randomization process, it is possible—particularly in extended Repackz play sessions—for the same item(s) previously sold back to be pulled again within a 24-hour period. This is a normal outcome of established probabilities and does not reflect any irregularity.