Why Does It Say "Special Prize Unavailable"?
You might see the message 👇🏼:
Special prize unavailable
Anomalies in this account’s activity make it ineligible for the reward.
This happens when our system detects unusual account activity that could indicate abuse or fraud.
Why Do We Have Fraud Detection?
We use fraud detection mechanisms to keep the platform fair and enjoyable for everyone. These checks help prevent:
- Multiple accounts created to exploit rewards
- Automated activity or bots
- Abnormal usage patterns designed to game the system
Our goal is to protect genuine users and ensure everyone has an equal opportunity to enjoy rewards like Risk-Free Repackz 🦸🏼‍♀️.
What Does It Mean for You?
If you see the Special prize unavailable message:
- Your account is temporarily ineligible for certain rewards (including Risk-Free Repackz).
- You can still use the app normally, but you won’t be able to claim this specific reward.
What Can You Do?
If you believe this is a mistake:
✅ Reach out to our support team at support@collectibles.com and explain your situation. We’ll review your account and let you know if the restriction can be lifted.
FAQ
Q: Can this be reversed?
A: Yes, if the review shows no violations, we’ll restore your eligibility.
Q: Will I lose my account?
A: No, your account remains active unless there is a major violation of our terms.
Q: How can I avoid this in the future?
A: Use the app as intended and avoid creating multiple accounts or using automated tools.