Withdrawal FAQ

Why is my withdrawal under review?

Some withdrawals are reviewed for security and compliance reasons before they are processed. This helps protect your account, your balance, and the platform from unauthorized activity or unusual transaction behavior.

If your withdrawal is under review, no action may be needed from you unless we contact you for more information. You’ll be notified once the review is completed.

How long does a withdrawal review take?

Most withdrawal reviews are completed as quickly as possible. Larger withdrawals or withdrawals requiring additional verification may take longer.

For higher-value withdrawals, the review may take up to 24 hours.

Why was my withdrawal declined?

A withdrawal may be declined if your account does not currently meet the withdrawal requirements, if the withdrawal amount is below the minimum, or if funds are still within a required hold period.

When a withdrawal is declined, you’ll need to resolve the issue first before trying again.

What is the minimum withdrawal amount?

Why do I need 4 successful purchases before I can withdraw?

To help prevent abuse, fraud, and misuse of promotional or risk-free offers, users must complete at least 4 successful purchases before withdrawals become available.

Only successful paid purchases count toward this requirement.

Do risk-free offers count toward withdrawal eligibility?

No. Withdrawals are only available once a user has made qualifying paid purchases.

If your account only used risk-free offers or promotional credits without qualifying paid purchases, withdrawals may not be available yet.

Why is there a 72-hour hold on credit card funds?

Funds added by credit card are subject to a 72-hour hold before they can be withdrawn.

This hold is part of our payment security process and helps protect against unauthorized payments, chargebacks, and payment-related issues.

Once the hold clears, you can try withdrawing again.

Why was my withdrawal flagged because my account is new?

New accounts have temporary withdrawal limits during the first 7 days.

If your account is less than 7 days old, withdrawals of $500 or more, or total successful withdrawals over $500 within 24 hours, may be sent for review.

After your account is older than 7 days, these temporary new-account limits increase automatically.

What is the daily withdrawal limit?

The current daily withdrawal limit is $500.

If your successful withdrawals in the past 24 hours exceed this amount, your withdrawal may be sent for review.

Pending, failed, or declined withdrawals do not count toward the daily total.

How many withdrawals can I make per day?

You can make up to 3 withdrawals within a 24-hour period.

If you try to make a 4th withdrawal within that period, it may be declined. Please wait 24 hours before trying again.

Why was my large withdrawal sent for review?

Larger withdrawals may require additional review for security and compliance purposes.

Withdrawals of $3,000 or more may be reviewed before processing. Withdrawals of $10,000 or more may require identity verification before they can be completed.

Why do I need ID verification for my withdrawal?

For withdrawals over $10,000, identity verification may be required before the withdrawal can be processed.

This is part of our compliance and account protection process.

Why was my withdrawal flagged as unusual activity?

A withdrawal may be sent for review if it is significantly larger than your usual withdrawal history or if it matches activity patterns that require additional compliance checks.

This does not always mean something is wrong with your account. It simply means the withdrawal needs to be reviewed before it can be released.

I saw an error mentioning a $3,000 new-account limit. Why are you saying the limit is $500?

Some older error messages may still reference a previous limit. The current live new-account withdrawal review limit is $500.

We understand this may be confusing, but the active limit currently enforced by the system is $500.

Can support approve my withdrawal faster?

Support can review your case and escalate it when needed, but some withdrawals must go through security or compliance review before they can be approved.

You’ll be notified once your withdrawal has been reviewed or if additional information is needed.

What should I do if my withdrawal is not working?

• The withdrawal amount
• The withdrawal method you selected
• A screenshot or screen recording of any error message

Once we have those details, we can review your account and help determine what is blocking the withdrawal.