How Do I Report Missing Collectibles.com?

A comprehensive and accurate database is essential for managing your collection effectively. If you notice that a collectible is missing from the Collectibles.com app database and you are unable to add it to your collection, it’s important to report this so it can be added. This article provides a step-by-step guide on how to report missing collectibles to be included in our database.

Steps to Report Missing Collectibles

Identify the Missing Item:
- Confirm that the collectible is not present in the database by searching thoroughly within the app.
- Cross-reference with any physical inventory or other records you have to ensure the item is not listed under a different name or category.
Contact Support:
- Reach out to our support team with the details of the missing collectible.
- Send an email to support@collectibles.com with the following information:
  - Your username or account email.
  - The name and details of the missing collectible (e.g., type, series, edition).
  - Any relevant screenshots or additional information that could help in identifying the item?
  - If the missing item is a card, include images of the front and back.
Provide Detailed Information:
- The more details you provide, the easier it will be for our support team to add the item to the database. Include any known transaction details, rarity information, or other relevant notes.
- Attach images of the collectible if possible, particularly for cards (both front and back).

Additional Tips

When reporting a missing item, consider these steps:

Be Specific: Include as much detail as possible about the collectible to ensure accurate addition to the database.
Use Clear Images: Provide clear and high-quality images of the collectible, especially if it is a card, showing both the front and back.
Check for Updates: After reporting, keep an eye on updates to the database. The support team will notify you once the item has been added.

FAQs

Q: What should I do if multiple items are missing from the database?A: If you find that multiple items are missing, include all relevant details for each item in your email to support. This will help us address the issue more efficiently.

Q: How long does it take to add a missing item to the database?A: Response times can vary, but our support team aims to address all reports as quickly as possible. You will receive a confirmation email once your report is received and an estimated timeline for resolution.

Q: Can I track the status of my report?A: Yes, once you report a missing item, you can follow up on the status by replying to the confirmation email you receive from our support team.

By following these steps and providing detailed information, you can help us ensure our database remains accurate and comprehensive. Thank you for using Collectibles.com, and we’re here to help with any issues you encounter.